Bespoke or personalised pieces will be not be accepted for any returns, refunds or exchanges. 

There is a 24hr cancellation policy when placing orders, after this time pieces may be in production.

Please note that we have a 14 day return policy. All non bespoke pieces will be accepted as long as they are returned within 14 days of purchase and have been unworn and returned in their original packaging. We currently do not cover any return postage and there will be covered by the customer. It is the buyers responsibility to choose a safe shipping method with suitable coverage for loss or damage in transit. In case of fault or damage, please email us for assistance. Returns or exchanges showing damage caused by wear or accident will not be accepted.

Please note that due to hygiene reasons, earrings may not be returned.